I called Apple support who advised they couldn't assist but scheduled an appointment for Thursday a full four days later at the Apple Store in Oakbrook. See also: Filed Under: Tagged With: , I feel your frustration! The dude at the entrance greeted me and led me to the associate who I could make an appointment with. I also brought in an iPad Air that was having display problems. Note that some problems will only let you receive support via phone calls or live chat sessions. I have only been wearing automatic type watches for the last 10 years or so, but I haven't been wearing one at all in the last couple of years.
Next, select Send in for Repair and fill in your shipping and billing information. You can schedule a reservation time online before coming in. I explained this is the only receipt given. You may have to bring your device to an Apple Store. You should move it to the Trash. Cameron called Sprint and initiated my switch. After you select your device, the page prompts you to enter your zip code.
They kindly and politely explain they don't have any receipts that would list the serial number. Discovered this was a long-standing issue with iPads. In about 30 seconds he determined that the phone had a hardware problem, not a software one. A list will appear with nearby Apple Stores and Apple Authorized Service Providers. You plug the iPhone into the mac and you can check the battery of the mac as well as the iPhone.
Stephanie Sloss used every excuse in the book I was in the hospital, my brother is in the military but I forgot what branch, we cant replace your item even though you have apple care and we will not send you a replacement via FedEx, among other lies. Had appt with Molly, tried to check in early but like other people in these reviews there were a lot of staff walking around yet I was never approached. Make your selection based on your availability. In order to visit the Genius Bars, you need to make a reservation. Sometimes it can take longer depending on the other workload. My First non happy Apple experience!! Went in to have my home button checked.
These employees have no sense of time that they are wasting and are the most insulting staff I have ever encountered. It seems that Apple wants to offer support mainly via online live chat or phone calls. Some locations ask for more information with mobile reservations, while it may not be needed for other locations. One of the nicest apple store in the mall, if you can get around the enormous people waiting to get some help on their apple devices. Visit to make a reservation.
I mailed in my iPhone 6s to get the battery replaced and since my serial number was one of the 6s with the issue so it was free for me to replace the battery. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. Customer service is below average at best and on a bad day, they completely ignore you. When you arrive, the Apple associates can help you better since you provided additional information. I decided to purchase a phone instead of going the repair route, and I was automatically assigned to a new person. That happens here because every one of us strives toward a common goal — creating the best customer experiences.
This icon looks like a shopping bag with the Apple logo in the middle. However, you may need to get hands-on, personal support and help from an Apple expert, especially if you are having an hardware problem like a cracked screen problem, water damage etc. I'm grateful I decided to go back to the store to check in or they would've closed and I wouldn't have been seen at all. To make a new reservation, tap Find a store 2. Thanks You have 12 months to decide so no rush. Reload this Yelp page and try your search again.
Together, they cited information from. If the first rep had gotten her nose out of the iPad they have to log everything into and given any thought to my situation I could have saved hours. Apple is an equal opportunity employer that is committed to inclusion and diversity. After waiting around lo and behold they said the receipt I had would not suffice as it doesn't have the serial number. Thank you Christina for helping me weight the plus and minus items of the watch. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.
After you select your location, you can choose the time for your appointment. They can't fix a damn thing, I'm convinced this place is a scam. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. Apple offers variety of tech support options for its customers. In those cases, we've heard that Apple has advised customers to return at a later date, once they have restocked replacement batteries. They will test it first and they did claim mine did not need replacing but they will if you insist.